Refund policy

Warranty, returns and credit notes

Our warranty

• Fern & Ade sofas and chairs: 3 years on the frame and structure.
• Lighting: 12 months from delivery.
• Not covered: normal wear and tear, fabric and foam softening with use, fading from sunlight, and damage from misuse or from moving, dismantling or reassembling the piece yourself.

If something covered by the warranty goes wrong, email getintouch@fernandade.com with your order number and photos. We will repair or replace the faulty part.

Damage or faults on delivery

Please check your order when it arrives. Any damage or fault must be reported in writing within 24 hours of delivery, with photos, to getintouch@fernandade.com. Please also note any visible damage on the delivery receipt. We will repair or replace the item.

Returns: credit notes, not refunds

• We do not offer refunds. If you change your mind about a stock item, you can return it within 7 days of delivery and we will issue a credit note for its value.
• Email us first at getintouch@fernandade.com. Returns are only accepted with our written agreement.
• Items must be unused, in perfect condition and in their original packaging.
• Return delivery, handling and carriage are at your cost.
• Custom-made, made-to-order and special-order items cannot be returned. Lighting that has been fitted cannot be returned.

Cancellations

• You can cancel an order within 3 working days of placing it, in writing. We will issue a credit note for the amount paid; no refund is made.
• Orders cancelled after dispatch are subject to delivery and handling charges.
• Custom-made, made-to-order and special-order items cannot be cancelled.